The return policy for the Vang Knob & Pull Bar allows you to initiate a return or exchange within 14 days from the date of receiving the order. To start the process, you need to go to the designated return portal provided by the company. If the product is covered by a warranty or is defective, a return label will be provided; otherwise, customers are responsible for the cost of the return shipping. It's important to securely pack the items, preferably in their original packaging, as damage during return shipping can void the return. Customized items are non-refundable, and all returns not due to manufacturer defect may be subject to a restocking fee of up to 50%. Once your return is approved, you can expect a refund within 3-10 business days. Open-box items are non-refundable and non-returnable. If you have any issues or need further assistance, you should contact customer support for guidance.