Shipping Policy

🚚 Shipping Methods

1. Standard Free Shipping

   • Handling Time: 3 business days
   • Shipping Time: 15-20 business days post-order.
   • Details: Your order enters our production queue to be manufactured. Once manufactured, you will receive your tracking number.

2. Priority Processing + Free Shipping

   • Handling Time: 3 business days
   • Duration: 10-20 business days post-order.
   • Details: Your order enters our production queue and skips all standard orders. This will accelerate the production process dramatically. Once manufactured, you will receive your tracking number.
     
     
3. Order Cutoff Time: 5PM EST

⏳ Manufacturing Lead Times

• Dedication to Craftsmanship: Our commitment to perfection means each product is crafted with utmost care and precision.
• Understanding Delays: Some fixtures, especially intricate designs, may necessitate additional crafting time.
• Tracking Information: If tracking seems delayed, rest assured, we are meticulously crafting your product.

✉️ Modifications and Cancellations

• Immediate Action: Email help@residencesupply.com within 12 hours of purchase for modifications or cancellations.
• Post-Processing Orders: For processed orders, please refer to our Return Policy for return and refund details.

📍 Incorrect Address

• Ensure Accuracy: Double-check delivery details to prevent unnecessary delays.
• Responsibility for Loss: We cannot be held responsible for lost or unclaimed parcels due to incorrect address details.
• Package Recovery: For missing packages post-confirmation, please contact the carrier directly.

💸 Taxes and Duties

• Local Levies: Taxes and duties, imposed by local authorities or the government, are beyond our control.
• Your Accountability: Customers bear the responsibility for all applicable import duties, customs, and local taxes.

🛡️ Damage Protection

• Benefits: Your product arrives safely or we will cover the cost and ship you a replacement. Additional foam padding is added to the box to ensure your product arrives safely. We will wrap your product packaging with multiple different methods enlarging the box size slightly, but offering much greater protection.
• How To Add To Order: Damage Protection can be added in your cart by turning the slider on. For $9.95 you can cover all potential shipping issues caused by rough delivery.
• Claim Process: In the event of loss or damage with shipping protection, contact us for a hassle-free claim process.
• Non-Refundable: As it is an add-on for extra packaging, the amount is not refundable once paid.

🌎 International Shipping

• Global Delivery: We ship to 120+ international locations. For specific details or restrictions, please contact us.
• Additional Charges: Note that international orders may incur additional fees due to local customs and duties

⏳ Delayed Deliveries

• Please note that once your order is handed over to the courier, we have lesser control over their delivery systems. While we strive to ensure timely delivery, delays may occur due to factors such as:
  1. Weather conditions
  2. High demand during holidays or sales
  3. Courier operational issues
  4. Customs clearance processes

❓ Frequently Asked Questions (FAQs)

• Where is my order? Track your order using the tracking number provided in your shipment confirmation email or in your "My Orders" page after logging in.
• Can I change my shipping address? Changes to shipping addresses can only be made within 12 hours of order placement by emailing help@residencesupply.com.

📞 Contact Us

For any further queries or assistance, feel free to email us or visit our Contact Page. Residence Supply is located at 1582 NW 108th Ave Miami, FL 33172 USA.