Payment Policy

Payment Policy

This Payment Policy explains accepted payment methods, payment processing, pricing, taxes, invoicing, and payment-related issues for purchases made from Residence Supply (“Residence Supply,” “we,” “us,” or “our”). This policy is incorporated into our Terms & Conditions.

By placing an order on residencesupply.com, you agree to the terms outlined below.

 

 

SECTION 1 – ACCEPTED PAYMENT METHODS

Residence Supply accepts the following payment methods:

  • Credit and debit cards: Visa, MasterCard, American Express, Discover

  • Digital wallets: Apple Pay, Google Pay

  • Online payment platforms: PayPal, Shopify Pay

Availability of payment methods may vary based on location, device, or payment provider restrictions.

 

 

SECTION 2 – SECURE PAYMENT PROCESSING

All transactions are encrypted using SSL (Secure Socket Layer) technology and processed through Shopify’s PCI-compliant payment infrastructure.

Residence Supply does not store full credit card numbers. Payment information is handled directly by Shopify and authorized payment processors in accordance with their security and privacy standards.

 

 

SECTION 3 – PAYMENT AUTHORIZATION & PROCESSING

Payment is authorized and captured immediately upon order placement.

Once payment is successfully processed:

  • A confirmation email and electronic receipt will be sent to the email address provided at checkout.

  • Order placement does not guarantee fulfillment if payment authorization fails, is declined, or is later reversed by the payment provider.

Residence Supply reserves the right to cancel or suspend any order affected by payment issues.

 

 

SECTION 4 – PRICING & CURRENCY

All prices listed on the website are displayed in United States Dollars (USD) unless otherwise stated.

For international customers, currency conversion is handled by your bank or payment provider. Residence Supply is not responsible for exchange rate differences or conversion fees.

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been submitted, to the extent permitted by law. If a pricing correction materially affects your order, we may contact you with the option to proceed at the corrected price or cancel the order for a full refund.

 

 

SECTION 5 – TAXES, DUTIES & GOVERNMENT CHARGES

Domestic Orders:
Applicable sales tax will be added to orders shipping to residents of Florida and other jurisdictions where required by law.

International Orders:
Customers are solely responsible for all import duties, customs fees, brokerage charges, VAT, GST, and other local taxes imposed by the destination country.

Residence Supply has no control over these charges and cannot predict, reduce, or reimburse them.

 

 

SECTION 6 – ORDER MODIFICATIONS & CANCELLATIONS (PAYMENT IMPACT)

Requests to modify or cancel an order must be submitted within 12 hours of placing the order by emailing help@residencesupply.com.

Once an order has entered processing or production:

  • Payment cannot be reversed as a cancellation

  • The order will be governed by our Return Policy and/or Warranty Policy, as applicable

 

 

SECTION 7 – DECLINED, FAILED, OR REVERSED PAYMENTS

If your payment is declined, fails, or is reversed:

  • Verify that payment information was entered correctly

  • Ensure sufficient funds or credit availability

  • Contact your bank or payment provider for assistance

Residence Supply is not responsible for delays or cancellations caused by third-party payment providers and reserves the right to cancel or suspend fulfillment until payment is successfully completed.

 

 

SECTION 8 – INVOICING & RECEIPTS

An electronic invoice or receipt will be provided via email after successful payment. Customers are responsible for retaining copies of transaction records for their own reference.

 

 

SECTION 9 – FRAUD PREVENTION & VERIFICATION

To protect customers and prevent fraud, Residence Supply may:

  • Screen transactions for risk indicators

  • Request additional verification, including identity or address confirmation

  • Delay, suspend, or cancel fulfillment if verification cannot be completed

Such actions are taken in good faith and do not constitute a breach of contract.

 

 

SECTION 10 – CHARGEBACKS & PAYMENT DISPUTES

If you believe there is a billing error, delivery issue, or product concern, you are encouraged to contact us at help@residencesupply.com so we can attempt to resolve the matter promptly.

Nothing in this policy limits your rights under your card network or payment provider’s dispute procedures. However, initiating a chargeback without first contacting us may delay resolution and limit our ability to investigate shipping, warranty, or fulfillment issues.

Residence Supply reserves the right to contest improper, fraudulent, or abusive chargebacks and submit supporting documentation, including order records, delivery confirmation, and proof of agreement to our Terms & Conditions.

 

 

SECTION 11 – REFUNDS

Approved refunds are issued:

  • To the original payment method used at checkout

  • In accordance with our Return Policy and Warranty Policy

Banks and payment providers may require additional time to post refunded amounts. Residence Supply is not responsible for posting delays caused by third-party financial institutions.

 

 

SECTION 12 – CHANGES TO THIS PAYMENT POLICY

We may update this Payment Policy from time to time to reflect changes in business practices, payment providers, or legal requirements. Updates will be posted on the Site with a revised “Last Updated” date.

 

 

SECTION 13 – CONTACT INFORMATION

For questions or assistance related to payments, please contact:

Residence Supply
1582 NW 108th Ave
Miami, FL 33172
United States

Email: help@residencesupply.com

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