The shipping time for the Dimming Add-On is between 10-15 days.

For the Dimming Add-On, installation is not included. We recommend consulting a professional installer to ensure proper and safe setup. Please also speak with a live chat agent to confirm that your product can be converted to dimmable before placing your order.

Absolutely! Our Dimming Add-On is designed to integrate seamlessly with modern wiring, but to ensure compatibility with your specific fixtures, we recommend chatting with one of our live agents. They'll help confirm that your product can be converted to dimmable, making sure everything works perfectly for your interior design needs!

To confirm if your product can be customized to be dimmable with our Dimming Add-On, we recommend speaking directly with one of our knowledgeable live chat agents. They will assist you in determining the compatibility of your specific product with the dimmable feature, ensuring you make an informed decision before placing your order.

The Dimming Add-On [Customize Product] allows you to modify a selected product to include dimmable functionality, enhancing control over lighting intensity to suit different moods or needs. It is crucial to verify with a live chat agent that your specific product is compatible for conversion to dimmable before placing an order. This customization ensures that your lighting solutions are tailored to your preferences, providing both functionality and flexibility in usage. As experts in lighting solutions, we emphasize the importance of confirming product compatibility to ensure that the dimming feature functions seamlessly with your existing setup, thereby optimizing your lighting experience.

Absolutely! While we don't have physical samples of the Dimming Add-On, our live chat agents are available to provide detailed information and answer any questions you may have. They can guide you through the customization process and ensure your product is compatible with the dimmable feature before you make a purchase. Feel free to reach out to them for a comprehensive understanding of how this add-on will enhance your product.

Our return policy allows you to initiate a return or exchange within 30 days of receiving your order. You are responsible for generating your own return label and covering the shipping costs unless the product is defective or covered under warranty. Customized items are non-refundable. If the product is damaged during return shipping, the return will be voided. For damages and issues, you must initiate a return within the 30-day period unless you have an extended warranty. Refunds are processed within 3-10 business days after approval, and non-defective returns may incur a restocking fee of up to 50%. Open-box items are non-refundable and non-returnable.

Yes, we offer customization options, including making products dimmable. Contact a live chat agent to confirm compatibility before ordering.

To care for these fixtures, ensure they are securely packed when returning, preferably in original packaging. For damages, initiate a return/exchange within 30 days, or use extended warranty if applicable. For shipping protection, add the $9.95 damage protection at checkout. For further assistance, contact Residence Supply at their Miami address or via email.

Yes, there are standard and extended warranties available. The standard warranty covers manufacturer defects for up to 30 days, while the extended warranty offers coverage for 12, 36, or 60 months, including accident protection, manufacturer protection, and component protection.