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Frequently Asked Questions
What is an open-box item?
What is an open-box item?
Open-box items are products that have been returned by customers or used for display purposes. They are thoroughly inspected to ensure they are in like-new condition before being sold at a discounted price.
What kind of discount can I expect on open-box items?
What kind of discount can I expect on open-box items?
Open-box items are available at significantly reduced prices—sometimes up to 50% off—offering an exceptional value on premium lighting fixtures.
Are open-box items still in good condition?
Are open-box items still in good condition?
Absolutely! Our team inspects all open-box items to ensure they are fully functional and free of any major defects. These items may have minor cosmetic imperfections that are not visible and perform like new.
Do open-box items include all original parts and accessories?
Do open-box items include all original parts and accessories?
Yes, all open-box items come with the original parts and accessories. If any parts are missing, we will clearly note this in the product description, and replacements may be available upon request.
Is the open box discount applicable for all items?
Is the open box discount applicable for all items?
The discount is applicable for all items excepts the brass swtiches and outlets.
Can I return or exchange an open-box item?
Can I return or exchange an open-box item?
No, open-box items are not eligible for returns and exchanges. Please check our return policy for specific terms regarding the return period and conditions.