Start a Return or Exchange
- Returns must be initiated within 14 days of delivery.
- Items must be unused, uninstalled, and returned in original condition and packaging.
- Non-returnable items include custom finishes, cut-to-length products, and installed items.
How to Get the Return Label
- For standard returns, customers are responsible for generating their own return label and shipping the item to the return address provided via email.
- If your claim is approved as defective or incorrect, a return label may be provided.
- Return shipping costs are the customerβs responsibility unless the item is approved as defective or incorrect.
- Return Label Deadlines (Standard Items): Once a return label is issued, items must be shipped within 5β6 business days and received at our warehouse within 15β20 days of label creation.
- Return Label Deadlines (Large Items): Oversized or heavy items must be shipped within 5β10 business days and received within 30 days of label creation.
Damages & Issues
- Initiate a return or warranty claim here and select the appropriate issue.
- Photo and/or video documentation is required for all damage or defect claims.
- Approved claims will be evaluated to determine the appropriate remedy, which may include replacement parts, product replacement, or store credit.
Custom Products
Made-to-order items, special finishes, and cut-to-length products are final sale and not eligible for return. Exceptions apply only if the item arrives damaged or defective and is supported by documentation.
Refunds
- Refunds are processed only after the returned item is received, inspected, and approved.
- Approved refunds are issued within 3β10 business days.
- Original shipping fees and return shipping costs are non-refundable.
- Refunds are issued to the original payment method.
Restocking Fees
Returns not due to approved defects or errors may be subject to a restocking fee of up to 50%. Fees may also apply if return requirements are not met.
Open-Box Items
Open-box items are final sale and not eligible for returns or refunds. If components are missing, replacement parts may be provided when available.
Standard Warranty
Products include a standard manufacturer warranty covering eligible defects. Warranty claims require photo or video documentation and are subject to review and approval.
Extended Warranty
Extended warranties provide additional coverage options depending on the plan selected. Coverage may include manufacturer defects, component issues, and accidental damage, subject to the terms of the extended warranty plan.
To submit a warranty claim, contact our support team with supporting documentation for review.
Cancellations
Order changes or cancellations must be requested within 12 hours of order placement and before processing begins. Once an order has shipped, it cannot be canceled and must be returned through our return portal if eligible.
Failure to Accept Delivery
If a shipment is refused or returned due to failed delivery, any refund will be issued only after the item is received and inspected at our warehouse. Shipping and handling fees may be deducted.