Product and Manufacturing
Why is my order taking longer than expected to arrive? Some of our products, especially complex fixtures, require additional crafting time to ensure quality and precision. If tracking seems delayed, we are likely still crafting your product.
Are your products handcrafted? Yes, at Residence Supply, we believe in the art of crafting perfection, which means each product receives the time it deserves when being handcrafted.
Will my product fit, even if I'm not in the USA? All of our products are 100-240V compatible making them work with all countries worldwide.
Can I adjust the height of my fixture? Yes of course, all products are custom-made. Simply leave a note in the special instructions for your desired customizations and pay for your order. A specialist will reach out to you instantly to discuss your options and give you a quote for the additional work. Typically extending cable length is free or low cost. Other work that requires more labor will be an additional charge.
Shipping
How long does shipping take?
- Processing Time: 3 business days before shipping
- Standard Free Shipping: 15-25 business days.
- Priority Processing + Free Priority Shipping: 10-20 business days.
Can I track my order? Yes, you can track your order using the tracking number provided in your shipment confirmation email.
Do you offer international shipping? Yes, we ship to 120+ international locations. Note that international orders may incur additional fees due to local customs and duties.
Order Management
Can I modify or cancel my order? You can modify or cancel your order by emailing help@residencesupply.com within 12 hours of purchase.
What if I provided an incorrect shipping address? Please ensure the accuracy of your shipping address to prevent delays. We are not responsible for lost or unclaimed parcels due to incorrect address details.
Taxes and Duties
Will I be charged for taxes and duties? Customers are responsible for all applicable import duties, customs, and local taxes levied by local authorities or the government.
Legal and Compliance
How secure is my personal information during transactions? All transactions on our website are secured, and we prioritize protecting your personal and payment information. For more details, please refer to our privacy policy.
How does Residence Supply comply with legal and ethical standards? Residence Supply adheres to all federal and state laws and regulations pertaining to e-commerce and consumer protection, ensuring ethical and transparent business conduct.