The shipping time for the Gong Alabaster Pendant Light is between 10-15 days.

Yes, the Gong Alabaster Pendant Light comes with the necessary installation hardware. For a seamless and safe installation experience, we recommend hiring a professional installer.

The genuine alabaster material of the Gong Alabaster Pendant Light provides a unique and elegant appearance that beautifully diffuses light, creating a cozy and welcoming atmosphere. Its natural translucency allows for gentle and even illumination, enhancing the aesthetic appeal of your interior space with a warm, inviting glow. This makes it perfect for adding a touch of sophistication and charm to any room.

As an authority in high-quality interior lighting, we recommend special care for your Gong Alabaster Pendant Light to maintain its exquisite charm and durability. Alabaster is a delicate material, so it's best to clean the pendant with a soft, dry cloth to avoid scratching or damaging its surface. Avoid using harsh chemicals or abrasive cleaners, as they can harm the stone's natural beauty. For deeper cleaning, a damp cloth with mild soap can be used, but ensure the pendant is thoroughly dried afterward. Regular dusting will help preserve its elegant appearance, ensuring your interior remains enchanting and sophisticated.

Yes, the Gong Alabaster Pendant Light comes with a standard warranty that covers manufacturing defects for up to 30 days from the date of purchase. Additionally, extended warranties are available for periods of 12, 36, or 60 months, which include accident protection, manufacturer protection, and component protection. This ensures that any damage causing the product to be inoperable, any manufacturer defects, and the integrity of the body and standard components (excluding light bulbs) are covered, providing a comprehensive safeguard for your investment.

The Gong Alabaster Pendant Light is a stunning addition to any interior space, crafted from genuine alabaster to resemble a delicate stone teardrop. While it offers a unique and elegant appearance with a lightweight design for easy installation, it is not specifically rated for use in damp locations. For optimal performance and longevity, we recommend using this pendant light in dry, indoor environments where it can truly shine and enhance your decor with its graceful design and diffused lighting.

The Gong Alabaster Pendant Light does not have specific features listed for handling power surges. However, standard industry practices recommend using a surge protector to safeguard lighting fixtures from power surges. This will help prevent potential damage to the light's internal components and ensure its longevity.

Yes, professional installation is recommended due to the delicate nature and specific hanging requirements of the Gong Alabaster Pendant Light.

You have 30 days from receiving your order to initiate a return or exchange. Generate your own return label or ship the product to the designated return address. Return shipping costs are your responsibility unless the product is defective or under warranty. Customized items are non-refundable. Damages during return shipping void the return. For non-received items, contact us within 60 business days for a refund. Refunds are processed within 3-10 business days after approval. Restocking fees up to 50% may apply. Open-box items are non-refundable. Standard warranty covers defects for 30 days; extended warranties are available. Order cancellations must be done before shipping.

The Gong Alabaster Pendant Light attaches to the ceiling via a lightweight suspension system, allowing for individual or clustered hanging configurations.